Mobility experience
Android application used by taxi drivers in the field.
Engineering leadership for the whole payment journey.
Payments · Transport & mobility · Platform delivery
I lead 17 engineers across four squads responsible for the journey from a taxi driver’s Android app and payment device through merchant payout, settlement and bank credit. I stay technically close to the work across Azure, APIs and integration design.
Senior Engineering ManagerHead of EngineeringPayments · fintech · mobility
Australian transport & payments
13cabsa2bCabcharge
01 / Leadership remit
A broader view of engineering.
Payments work is a chain of connected products and operations. My remit brings the teams across that chain into one leadership view—from the experience in the vehicle to the merchant’s money reaching the bank.
“I lead beyond a single domain—across the transaction journey.”
That means aligning delivery across customer-facing applications, payment infrastructure, back-office operations and merchant lifecycle systems, while keeping the engineering detail in view.
POS & payment devices
Point-of-sale and device applications at the payment edge.
Payout & back office
Merchant payout and settlement systems behind each transaction.
Dynamics 365
Merchant onboarding and entity lifecycle management.
02 / How I lead
Clear direction. Technical credibility.
A multi-squad remit calls for people leadership and delivery discipline, with enough technical fluency to connect decisions across systems and stakeholders.
Lead across teams
Set shared priorities across four squads, make dependencies visible and keep ownership clear across the product journey.
Stay close to engineering
Bring hands-on understanding of Azure, APIs and integration design to delivery conversations and technical trade-offs.
Make delivery workable
Translate business needs into executable plans, balancing quality, operational requirements, risk and pace.
Grow responsibly
Develop people and modern engineering practices, including a governance-first approach to AI in the engineering lifecycle.
AI & engineering
I’m building a governance-first approach to AI in the engineering lifecycle: purposeful use, clear guardrails and responsible adoption alongside engineering fundamentals.
03 / Career history
Leadership built on delivery experience.
Technology delivery across Australian transport, payments, banking and financial services—spanning engineering leadership, implementation, service delivery and operational readiness.
Current role
Payments portfolio
Payments portfolio
Engineering Manager
A2B / ComfortDelGro · Australian transport & payments
Leads 17 engineers across four squads covering the taxi driver Android app, POS and payment-device applications, merchant payout and settlement back office, and Dynamics 365 onboarding and entity lifecycle management. Technical focus includes Azure, APIs and integration design.
Banking
Engineering delivery
Engineering delivery
Manager Engineering / Technical Agile Delivery Manager
RXP Services / Seisma · National Australia Bank
Engineering and delivery leadership for a cloud-based enterprise document generation and distribution platform using AWS, Spring Boot and microservices.
Banking
Implementation delivery
Implementation delivery
Technical Delivery / Implementation Lead
One Financial Technologies · National Australia Bank
Led implementation and release delivery in a complex, multi-vendor banking environment, working from scope and planning through handover.
Selected prior roles
Technical delivery, service transition & consultingFinancial services · enterprise platforms
Technical Consultant — Service TransitionRXP Services · National Australia Bank
Technical Solution ArchitectCandle Australia / IBM
Senior Principal Consultant — Technical Service Delivery LeadOracle Financial Services and Software
Technical Lead — Trading Systems SupportPerot Systems · UBS Singapore
Implementation Lead / Core Banking Application SupportCiticorp Overseas Software · Citibank N.A.
04 / Experience matrix
Scope, evidence, leadership value.
Selected delivery evidence from payments, banking and service operations. The measures below are drawn from the supplied résumé; role dates are intentionally omitted.
| Experience area | Evidence | Leadership value |
|---|---|---|
| Multi-squad leadership | Leads 17 engineers across four squads: taxi-driver Android, POS and payment-device apps, merchant payout and settlement, and Dynamics 365 onboarding and entity lifecycle. | Connects product teams across the transaction journey—from device in the vehicle to bank credit. |
| End-to-end payments | Owned delivery from customer origination and transaction processing through settlement and payouts, including invoicing, collections and automated payout systems. | Brings customer, transaction and merchant operations into one product-delivery view. |
| Systems & payment ecosystem | Governed distributed systems for data consistency, reconciliation, failure handling and observability; worked with payment facilitators and acquirers across authorisation, clearing, settlement and chargebacks. | Combines technical judgment with vendor, partner and operational coordination. |
| Banking delivery at scale | Résumé reports 400+ changes across 36 monthly sprint cycles and 12 quarterly implementation cycles in a complex, multi-vendor production environment. | Evidence of sustained delivery, prioritisation and release discipline. |
| Service transition | Transitioned 10 environments to five support partners; work included transition planning, RACI, support models, knowledge transfer and service validation. | Connects engineering delivery to operating readiness and partner handover. |
| Solution & commercial work | Produced approximately 60 proposals, all submitted within customer SLAs, translating requirements into technical options, estimates, cost models and statements of work. | Adds stakeholder communication and commercial awareness to engineering decisions. |
05 / Recommendations
What colleagues say.
A few words from people who have worked with Gokul across delivery, consulting and banking programmes.
“Gokul is a collaborative and efficient member of my team, whose excellent communication skills and understanding of my needs ensures I can trust him to deliver great outcomes.”General ManagerLeading Financial Services Company
“He was able to not only manage the delivery team but played a crucial role in managing customer expectations. In an environment where timelines are tough, I have always seen him calm and rational, and able to get the best out of people.”Senior Consulting Practice DirectorOracle Financial Services
“Extremely adaptive and highly skilled, Gokul also has a level of business acumen which is critical to not only achieving delivery outcomes but ensuring projects achieve their stated business goals.”Senior Product ConsultantNAB Programme
Technical fluency
Deep enough to connect the dots.
I work comfortably between people, products and platforms—using technical context to help teams make sound delivery and integration decisions. Current focus spans the payment journey; earlier roles add cloud, enterprise delivery and financial-services experience.
Selected credentials
AWS Certified Solutions Architect — Associate
Microsoft Certified: Azure Administrator Associate
Certified SAFe® Scrum Master · ITIL V3 Foundation
Financial Technology (FinTech) Innovations · University of Michigan
Education
Bachelor of Computer Science and Engineering
National Engineering College
Senior Engineering Manager · Head of Engineering
Let’s talk about what’s next.
I’m a fit for senior engineering leadership roles in payments, fintech, transport and mobility. If you’re building teams and platforms across a complex transaction journey, I’d be glad to connect.